FAQ

Customer FAQ’s

How LB works

  • Items are made fro unwanted or 2nd hand textiles meaning that most pieces are one-offs or limited editon

  • New items are released in ‘drops’ every month or two

  • Items often sell out within the first few days of being dropped

  • Those signed up to the newsletter get 1 hour of priority access when drops launch

How long will my item take to arrive?

  • If your item is made to order it will take 3-4 weeks to be made 

  • If your item is premade it will take 1 week to arrive

  • If you need your item for a certain date, leave a note with your order

How will my item be posted?

  • Your item will be send with Royal Mail (UK) and Parcel Force outside of the UK

  • Items over the value of  £80 will be send via Royal Mail Special Delivery

  • Items under the value of  £80 will be send Royal Mail First Class Sign For

What happens if my item is lost in the post?

  • If your item is lost because you have entered the address incorrectly, your item cannot be refunded 

  • If your item has been lost due to a fault with the courier losing the package, you will get a full refund 

Returns and refunds

  • If your item is premade, yes it can be returned and refunded up 14 days of it arriving as long as it remains unworn

  • The postage label to return it is not included by LB and is the customers cost

  • If your item has been made to order, then it is not refundable. Customers being happy with their purchases is extremely important and allowances can be made. Please contact info@lydiabolton.co.uk if you need to discuss this.

  • If your item was made to order and does not fit, free adjustments can be made to ensure you are happy with the fit

Free repairs on all LB pieces

  • Clothes are made to be worn so we expect wear and tear to happen

  • All items purchased directly from LB come with free repairs

  • Post your item back to LB and it will be repaired within 2-3 weeks and posted back free of charge. 

  • The postage to LB is at the customers cost or can be dropped off. 

  • If you need this service, please email info@lydiabolton.co.uk HOW LONG WILL MY ITEM TAKE TO ARRIVE?

Workshop FAQ’s

Hosting your own workshop

  • Do you have a group of friends and want to host an upcycling workshop?

  • Workshops could be for birthday or hen parties, a creative evening, upskilling and learning how to upcycle

  • The workshop can be at a location of your choice or in Lydia’s studio

  • Lydia’s studio can host 5- 8 ppl in her Hackney Wick studio

  • Workshops can be organised for up to 20 people 

  • If you’d like a location of your choice, this may be an additional cost to cover the venue

  • All materials and equipment for the workshop will be brought by Lydia 

  • Workshops will be customised depending on your vision and the groups needs and abilities

  • Get in contact to discuss this further via the contact form

Workshops for Schools

  • Lydia can give workshops on location for schools and communities 

  • Depending on age and experience, Lydia will tailor the workshop to suit the needs

  • All materials and equipment need for the workshop will be provided

  • Workshops with over 10 attendees run best with a TA or assistant to help

  • Get in contact to discuss this further via the contact form

Corporate workshops

  • Corporate workshops can be run for your customers or employees 

  • Employee workshops provide team building between colleges and allow for the chance to connect over a creative task

  • The type of workshop will be tailored to you depending on what you’re looking for which we can identify through emails or a consultation call

  • The workshop can be hosted in your offices and all equipment for the workshop will be provided 

  • Customer workshops provide the ability to build customer engagement and connection. 

  • Customer workshops will be customised depending on what you’re looking for and if you have unwanted textiles you want to be incorporated into the workshop. 

  • To set up a consultation, please email lydia@creativeally.online